Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Julie Wikoff

Julie Wikoff

May 28, 2026

5  out of  5
rating by Julie Wikoff
"I absolutely adore this branch. Karen Pierce is always beyond kind, patient and very professional."
Profile photo of Teri Whobrey

Teri Whobrey

May 27, 2026

5  out of  5
rating by Teri Whobrey
"I have been with State Farm Insurance for years and would never consider using another agent/company. When I had my accident they were amazing and no stress. They had my vehicle in the shop and repaired in no time. I was back on the road in a timely manner and all my needs were met promptly! I couldn’t have asked or expected better treatment from an insurance company, from the claims department to the sales agent! Great people and service!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Radcliff to know that you had such a wonderful experience with us here on State Farm Agent Jeff Springer’s Team."
Profile photo of Claudia

Claudia

May 27, 2026

5  out of  5
rating by Claudia
"I have always had excellent service from Karen @ the front desk!!! She makes ne feel like I always part of an insurance famiky!! A pleasure to see her smile EVERY time!!!"
We responded:
"Thank you for your kind review of State Farm Agent Jeff Springer’s Team. We appreciate it!"
Profile photo of Latabitha Andrews

Latabitha Andrews

May 15, 2026

5  out of  5
rating by Latabitha Andrews
"I love this place they do the job every time and especially my Front desk receptionist if I have questions about anything and making payments she is so quick to answer Mrs.Karen Pierce is her name she so sweet and friendly as well I been with state farm for years and they do me right every time thank you guys"
Profile photo of Regina Rhodes

Regina Rhodes

May 14, 2026

3  out of  5
rating by Regina Rhodes
"Karen at the front desk is always friendly and helpful"
Profile photo of Rilie Nall

Rilie Nall

May 13, 2026

5  out of  5
rating by Rilie Nall
"I absolutely love the service I always receive. We have several policies there. I always have fast responses and they bend over backwards to ensure I have what I need when I need it. Karen at the front desk is incredible. She has helped me work my way through so many confusing situations. She is always so polite and reaches out often with reminders if I need them."
Profile photo of iva wimp

iva wimp

May 13, 2026

5  out of  5
rating by iva wimp
"I love this State Farm office. I have been a customer for more years than I remember. Karen and Julie did a fabulous job running the office by themselves for the last six years. Always smiling and always helpful. I hope Mr. Springer appreciates how they retained and took care of the customers that he inherited."
Profile photo of Joy Fawbush

Joy Fawbush

May 12, 2026

5  out of  5
rating by Joy Fawbush
"Karen Pierce is the most honest and professional person I enjoy conversation with her when I talk to her to pay my mom's payment on her car insurance she is a very lovely lady"
Profile photo of Lori Alford

Lori Alford

May 11, 2026

5  out of  5
rating by Lori Alford
"Mrs. Karen at the front desk is always super friendly. She helps me every time I need her. If she can't, she points me in the direction that I need to go in."
Profile photo of Tony Fisher

Tony Fisher

May 11, 2026

5  out of  5
rating by Tony Fisher
"Very Good Service, Very Friendly and helpful resolving any issues."
Profile photo of Kim Graves

Kim Graves

May 11, 2026

5  out of  5
rating by Kim Graves
"Karen at the front desk has been more than helpful. She’s always smiling and always willing to go the extra shift to make sure you get your stuff leave it and done I would like to personally thank her."
Profile photo of Kenneth Monnette

Kenneth Monnette

May 7, 2026

5  out of  5
rating by Kenneth Monnette
"Karen is very helpful and friendly. Her customer service skills are top notch."
Profile photo of Justin Martir

Justin Martir

May 6, 2026

5  out of  5
rating by Justin Martir
"Karen K. was super helpful. A true representation of customer service. She was polite, knowledgeable, and very helpful. It's really encouraging knowing I have someone who is willing to take the time to explain my options in such a professional manner. Makes me a loyal customer when treated with such high quality. Thank Karen."
Profile photo of sonya huskey

sonya huskey

May 6, 2026

5  out of  5
rating by sonya huskey
"Karen at the front desk is always nice and knowledgeable about any questions you have and she always go the extra mile to help"
Profile photo of Nanette

Nanette

May 5, 2026

5  out of  5
rating by Nanette
"State Farm is an awesome insurance to have! Anytime I have needed anything or had questions about my coverage everyone in the office and on the phone has been very helpful and friendly !"
Profile photo of Virginia Dandridge

Virginia Dandridge

May 5, 2026

4  out of  5
rating by Virginia Dandridge
"I love talking to Karen Pierce, she is so friendly, ( thats one reason I stay with State Farm because of Karen) the towing sucks!!! This happened on Saturday, I was stuck out in the cold for 4 1/2 hours and they still didn't come, I finally called AAA, they came in 35 mins."
Profile photo of P. Breeze

P. Breeze

May 4, 2026

5  out of  5
rating by P. Breeze
"I just want to say Karen Pierce is the heart and soul of this place. She is extremely helpful and always goes over the top to keep me notified about any changes in my policy, upcoming bills, etc. and she is so sweet. I’ve never had a problem with my coverage thanks to her!!"
Profile photo of Jennifer Hicks

Jennifer Hicks

April 23, 2026

4  out of  5
rating by Jennifer Hicks
"I love Karen at the front desk, she is always so helpful and friendly"
Profile photo of Fredrick Gregory

Fredrick Gregory

April 22, 2026

5  out of  5
rating by Fredrick Gregory
"Great customer service."
Profile photo of Amy Medley

Amy Medley

April 22, 2026

5  out of  5
rating by Amy Medley
"Julie and Karen are amazing. Very helpful and friendly. Always knowledgeable and there when I need them."
Profile photo of Mike Hilse

Mike Hilse

April 20, 2026

5  out of  5
rating by Mike Hilse
"Karen is absolutely amazing!! Great customer service! Karen is the main reason I would stay with State Farm over another ins company! We need more representatives like KAREN!!"
Profile photo of Stephanie Mitoraj

Stephanie Mitoraj

April 20, 2026

5  out of  5
rating by Stephanie Mitoraj
"I have been with this State farm for 9 years at least! I've always had a great experience and everybody is so friendly! I really enjoy coming into the office to see Karen at the front desk to take my payment! Karen is always kind to me and my daughter ❤️ and she is one of the reasons I stay with State farm!"
Profile photo of Danita Styles

Danita Styles

April 16, 2026

5  out of  5
rating by Danita Styles
"Karen will give you the best service she is mind woman"
Profile photo of margie Thompson

margie Thompson

April 15, 2026

5  out of  5
rating by margie Thompson
"I am thankful for State Farm. Karen is knowledgeable and very helpful. She goes over and above to help clients with their insurance needs."
Profile photo of Kathy Boice

Kathy Boice

April 15, 2026

5  out of  5
rating by Kathy Boice
"Karen at front desk is a awesome person taking care of me for years"